Benchmarking Surveys

Being able to track and measure your operational performance is crucial for effective and efficient collegiate foodservice management. Understanding your strengths in productivity, customer satisfaction, and employee compensation will help you make future enhancements, while being able to compare your measures with national standards to determine where there are opportunities for improvement.

The National Association of College & University Food Services (NACUFS) benchmarking surveys are available exclusively to institutional members.

 
 
Customer Satisfaction Benchmarking Survey
 

This survey is conducted annually in August and designed to help colleges and universities measure, evaluate, and benchmark the variety of needs and opinions of your most important customers – your students!

The next Customer Satisfaction Benchmarking Survey will be available in August 2021.

 
 
Operating Performance Benchmarking Survey
 

This survey is conducted annually in January and enables colleges and universities to effectively assess the performance of your dining program over time.

The next Operating Performance Benchmarking Survey will be available January 2022.

 
 
Salary Benchmarking Survey
 

This survey is conducted biannually in April and tracks the average salary and wage rates for more than 30 key management and staff positions in college and university foodservice.

The next Salary Benchmarking Survey will be available April 2023.