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Being able to track and measure your operational performance is crucial for effective and efficient collegiate foodservice management. Understanding your strengths in productivity, customer satisfaction and employee compensation will help you make future enhancements, while being able to compare your measures with the aggregated national data to determine where there are opportunities for improvement.

The InSights Data Center by NACUFS is available to institutional members at no cost and institutional nonmembers can purchase access.



InSights Operating Ratios Study

This survey is conducted annually in January and enables colleges and universities to effectively assess the performance of your dining program over time. 

Participation and benchmarking data are free for institutional members! Institutional nonmembers can add their data for free, and purchase access to the benchmarking data for a fee. Visit the NACUFS store to sign up, or purchase access.

Customer Satisfaction Benchmarking Survey

This survey is conducted annually in August and designed to help colleges and universities measure, evaluate, and benchmark the variety of needs and opinions of your most important customers – your students!

Salary Benchmarking Survey


This survey is conducted biannually in April and tracks the average salary and wage rates for more than 30 key management and staff positions in college and university foodservice.

The next Salary Benchmarking Survey will be available April 2023.

The most recent survey is available for purchase in the NACUFS store.