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Guest Experience for Foodservice is a part of Elements, a pathway to growth for foodservice professionals. Elements is an online learning series from the National Association of College & University Food Services (NACUFS). The series offers on-demand training opportunities for foodservice supervisors, managers and strategic leadership. The learning concepts within Elements align with the NACUFS Collegiate Dining Body of Knowledge™ and will enable participants to grow and advance in their foodservice career.

Guest Experience for Foodservice is for anyone in collegiate foodservice seeking to optimize the guest experience on their campus. The program aligns with the Guest Experience domain of the NACUFS Collegiate Dining Body of Knowledge™ .

What's included with the course: 

  • Guest Experience for Foodservice online course
  • Guest Experience for Foodservice Workbook and Lesson Plans 
  • NACUFS Train the Trainer Program 

In this asynchronous online course, you will learn: 

  • The why behind the importance of guest experience.
  • The philosophies behind companies with some of the best performing guest experiences, past and present. 
  • The concepts that comprise a guest experience philosophy. You will also create these pieces for your own operation. 
  • How to implement the new guest experience plan into your operation, including gaining buy-in from your team. 
  • How to measure and assess your program and celebrate your successes as you go! 

Along with the six part online course, you will also receive the NACUFS Guest Experience Workbook and Lesson Plans. This document will allow you to build a guest experience plan for your operation while you complete the course and then train your frontline staff in the guest experience with an out-of-the-box training plan. Using this document to train your team will save you time and effort, while drastically improving the guest experience! 

Upon registering for the course, you will receive six months to complete it. Your coursework is available to you anytime, anywhere, through NACUFS Connect


Members: $249
Non-members: $599

Register Now!

Note: No cancellations or refunds will be offered for Guest Experience for Foodservice.
Online registration is preferred, however, a paper  registration form is available.