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Spring Conference Schedule

The schedule below is subject to change. All events are located at the Hotel UMass unless otherwise indicated. *

To download a PDF version of the schedule, click here.

  1. March 15-17, 2023
  2. Wednesday, March 15
  3. Thursday, March 16
  4. Friday, March 17
12 p.m. - 7 p.m. Registration
4 - 5:15 p.m. First-Time Attendee Reception
6 - 9 p.m. Reception/Culinary Challenge
7 a.m. - 6 p.m. Registration
Auditorium Foyer
8 - 8:45 a.m. Breakfast
9 - 9:15 a.m. Culinary Challenge Announcement
9:15 - 10:15 a.m. Opening Keynote: The Flavor of Living: Mastering the Art of Work-Life Balance
10:15 - 10:35 a.m. Break
10:35 - 11:45 a.m. Guest Experience Student Panel – Top Engagement Questions Answered
12:00 - 3:00 p.m. Showcase
Mullins Center*
3:15 - 4:30 p.m. Leadership Panel
4:30 - 4:50 p.m. Break
4:50 - 5:40 p.m. Learning Sessions
6 - 7 p.m. Industry Appreciation Reception
7 a.m. - 12 p.m. Registration
Auditorium Foyer
8 - 8:45 a.m. Breakfast
Auditorium
9 - 10 a.m. Closing Keynote: "IT’S OK TO PLAY!" Gaming Your Way to a Rich Workplace Where People Produce Tasty Results
10 - 10:15 a.m. Break
10:15 - 11:05 a.m. Learning Sessions
11:05 - 11:25 a.m. Break
11:25 a.m. - 12:25 p.m. Learning Sessions
12:25 - 2:10 p.m. Lunch/Town Hall Discussion
2:10 - 2:20 p.m. Break
2:20 - 4:00 p.m. Worcester Dining Experience
2:20 - 3:10 p.m. Learning Sessions
3:10 - 3:15 p.m. Break
3:15 - 4:00 p.m. Roundtables & Learning Sessions
6:30 - 9:30 p.m. Closing Event
*The Naismith Memorial Basketball Hall of Fame