SUMMARY:

This position is responsible for providing the leadership for shift operations for Tyler’s Grill. This position will serve as a role model for hourly and student employees. This position is responsible for accurate cash reconciliation, proper food costs, preparing food items according to standard recipes, employee training, and employee records. Acts as a positive public relations officer for University Dining Services and for University of Richmond.

RESPONSIBILITIES:

General Operations 

• Responsible for ensuring that Tyler’s runs smoothly throughout the shift
• Enforces all university and departmental policies
• Assists customers as needed
• Resolves customer issues and/or complaints
• Ensures that proper recipes are followed
• Ensures that proper sanitation procedures are followed
• Ensures that proper safety procedures are followed
• Ensures that food and paper products are properly received and stored
• Works floor alongside hourly and student employees

Administrative 

• Follows department procedures to ensure that units are properly opened and closed
• Reconciles cash
• Assists storeroom employees as well as other managers with monthly and yearly inventories, by physically taking inventory, logging inventory amounts into the Computrition system, printing the proper reports, and delivering those reports to the purchasing office.
• Maintains attendance records as well as employee files for hourly and student employees.
• Properly disciplines, mentors, and coaches all employees
• Reports all equipment repairs to facilities, and follows up.
• Keeps Assistant Director of Retail Operations informed on a daily basis of problems, concerns, successes, and complaints for Tyler’s.

WORKING CONDITIONS/PHYSICAL EFFORT:

• Environment: Indoor, storage rooms, kitchens, utility rooms, office.
• Exposure Encountered: Hazardous chemicals, loud noise, extreme heat and cold at times.
• Essential Physical Requirements: Standing and walking for extended periods of time, shifts to exceed 8 hours, ability to lift 50 lbs., ability to rotate stock in dry storage, refrigeration, and freezer units.

QUALIFICATIONS:

• Ability to communicate effectively and professionally
• Working knowledge of proper sanitation practices and health codes.
• Strong verbal, written, and interpersonal skills.
• Ability and desire to direct, motivate, and discipline staff.
• Commitment to good public relations.
• Maintains high standards of personal appearance and hygiene.
• Dependable and flexible.
• Ability to develop, organize, analyze and implement programs.
• Commitment to excellence.
• Strong food production knowledge.
• Self-motivated and reliable.
• Cooperative enjoys working with people and displays a pleasant disposition.
• Have general knowledge of MS Office and Excel, and the ability to learn Time Pro time keeping program, and Computriton Ordering system.
• Ability to control food and labor cost.
• Ability to secure and evaluate facts, and make proper decisions before taking action.
• The ability to obtain the Serve Safe certification when offered, Basic first aid, CPR, and AED training.

EDUCATION & EXPERIENCE:

• Minimum of an Associate degree (Bachelor’s preferred) in food service management or related field or equivalent combination of education and experience.
• Minimum of three years in a retail food service management position.

WORK HOURS:

• Full-time, exempt position
• Typical hours will be Sundays 1:00 p.m. - 9:30 p.m., Monday - Thursday 6:00 a.m. - 3:00 p.m., 8 hrs./day, 40 hrs./week
• Must be flexible to work other shifts or areas for summer months, special events, emergencies (as needed)

SALARY STRUCTURE:
Pay Grade 6 (Hiring Range $46,114.00 to $61,110.00 annually)

ABOUT UR:

At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE