ATTENTION:

The University Center at the University of Wisconsin-Whitewater seeks a University Center Business and Dining System Administrator (Application Administrator I, IT090).

JOB DETAILS:

The University Center (UC) Business and Dining Systems Administrator position recommends, designs, troubleshoots, and maintains applications to support the operations of the following units: 1) University Dining contract, 2) Hawk Card Office (university identification card), at both the main campus and UW-Whitewater Rock County campus, and 3) University Center general computer support.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's Degree or 3 years of experience in related field.
• Knowledge of effective software project management, implementation, integration, project management, and software training.

Preferred Qualifications:

• Knowledge of effective methods of written and oral communications.
• Bachelor’s degree in business information systems, computer science, or other information technology-related
  field.
• Experience in supervising, training and staff development.
• Experience in establishing an inclusive work environment for a those with various identities and skills. 

Knowledge, Skills, and Abilities: 

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training drills. 
• Ability to interact respectfully with people from diverse socioeconomic, cultural, and ethnic backgrounds.

RESPONSIBILITIES:

General Job Responsibilities:

• Troubleshoots hardware and software, and system problems.
• Coordinates system-wide updates and installs upgrades and patches.
• Recommends application enhancements or changes that may involve custom design, optional, and third-party
  products.
• Creates and updates access permissions and maintains user accounts to maintain application security through profile
  management.
• Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive
  actions.
• Participates in the design, development, and implementation of test and production objects. Defines user requirements
  and performs configuration, change management, and testing activities.
• Assists in assessing the scope, objectives, return on investment, risk, and budget for application efforts.
• Read and understand licensing agreements and their implications in software use.
• Assist with the definition of requirements and preparation of bid documents for the acquisition of applications,
  application development services or necessary hardware.
• Determine application and implementation feasibility from technical perspectives and determine if the application fits
  the needs/requirements.
• Responsible for training on approved applications and hardware.
• Develop one-time and reusable reports for all applications and processes.
• Establish and maintain close liaison with vendors and technical representatives.
• Analyze and document how current software fits the needs of the University Center and University Dining
• Direct supervision of student employees.

Software & Hardware Management

• Evaluate, analyze, organize, and document application functions and data requirements.
• Coordinate updates and/or install software upgrades and patches.
  • Plan and test upgrades to purchased software.
  • Coordinate the installation, repair, and maintenance of all devices that interact with Transact
    Campus Inc.'s applications.
• Develop business and technology processes to automate execution of software components.
• Develop and evaluate application alternatives to solve business function needs.
• Study, develop, recommend, and support application development tools, standards, policies, procedures, and
  methodologies for assessing application problems.
• Follow and ensure software development life cycle methodologies and practices.
• Troubleshoots hardware, software, and system problems.
  • Support or provide backup for the following applications:
    • Transact System Enterprise, version 4.x
    • Transact eAccounts.
    • Transact Cloud POS (Point of Sale), including kiosks and mobile ordering.
    • Transact Online Photo Submission
    • Instant ID Software for campus ID card production
• Develop technical knowledge about the software and data structures delivered with purchased applications.
• Responsible for customizing out of the box applications, within the licensing structure, to satisfy business needs.
• Assist University Center units with maintaining credit card security per campus and Universities of Wisconsin
  policies, including, but not limited to, annual self-assessment.
• Maintain desktop computer inventory and configuration of devices for University Center units.
• Coordinate non-desktop technology device inventory (i.e. cash registers, kiosks, networked receipt printers,
  meeting room tech controls, etc.) and configuration to maintain Universities of Wisconsin security policies.
• Sustainability/Sustainable mindset.
   

This description attempts to indicate the kinds and of responsibilities given this position and shall not be construed as defining all specific duties and responsibilities of this position.

Supervision Received

Supervision is provided by the UC Assistant Director - Business and Dining Services

Supervision Exercised

Supervision exercised over student employees of the unit. 

UNIVERSITY INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,000 students at its main and Rock County campuses. The team provides high-impact practices and academic programs - online and in person - from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW has approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities - a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place.

The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

COMPENSATION AND BENEFITS:

Well-qualified candidates can expect a starting annual salary within the range of $55,000 - $62,000 commensurate with the candidate's education, related experience, and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure.

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

TO ENSURE CONSIDERATION:

Applications received by April 14th, 2024 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hrstudent@uww.edu.

For questions regarding this position, please contact:

JoEllen Shelton

262-472-1511

sheltonj@UWW.edu

TO  APPLY:

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references

This Job ID is 20651.

Application Links: 

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here:

UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here:

UW-Whitewater Internal Applicants

Before you get started with the online application process, we recommend you preview the frequently asked questions (FAQs) by selecting the link below.

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