ATTENTION:

The University Center at the University of Wisconsin - Whitewater seeks an Assistant Director of Business and Dining Services (Administrative Assistant Director (B), AD053).

JOB DETAILS:

The University Center (UC) Assistant Director for Business and Dining Services is responsible for assisting with the planning and direction for the administrative operations of the following units: 1) University Dining, 2) Hawk Card Office (university identification card), and 3) UC Finance (including contract management). This position is charged with evaluating, designing, and implementing the strategic direction for day to day operations of the on-campus dining program including the data management systems (point of sale devices and meal plan), the operational functions, data management systems for the University ID program and prepaid debit program, and financial compliance systems that support the overall work within the University Center. The Assistant Director assists in the development and management of budgets related to respective administrative oversight and serves as a member of the UC Leadership Team.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree in business administration, management, finance, hospitality, or related field.
• Experience working with budget analysis, development, implementation, and/or reporting.
• Experience supervising full-time professional and/or student employees.
   

Preferred Qualifications:

• Contract management, including audit, compliance, and contractor support.
• Experience in the contract food service industry.
• Experience with Point of Sale (POS) systems.
• Policy development and risk management.
• Experience with food service equipment in a multi-functional campus dining program.
• Excellent customer service as well as verbal and written communication skills.
• ServSafe Food Handler certified and ServSafe Alcohol certified or willingness to become certified 90 days of hire.
• Master’s Degree in related field or 5 years’ experience.

Knowledge, Skills and Abilities:

• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.

RESPONSIBILITIES:

General Job Responsibilities:

• Plans, implements, executes, and evaluates existing strategies and objectives for the UC Business and Dining
  Services units and makes recommendations to department leadership for program or function enhancement.
• Engage in strategic planning and policies to ensure the strategic direction supports the needs of stakeholders.
• Evaluate, design, and implement daily operations to align with the strategic direction.
• Assist with the establishment of goals and priorities for the annual budget for all revenues and expenditures.
• Support the development of processes and procedures for each unit.
• Ensure that related policies, procedures, and standards are maintained for business and dining services related
  units.
• Conduct program assessments related to the UC Business and Dining Services units.
• Develop, maintain, and implement long-range plan of technology hardware and software purchases to enhance
  programs and services of the UC Business and Dining Services units.
• Exercise supervisory authority, including hiring, performance, assigning, evaluating and approving hours worked of 3.0 full-time equivalent (FTE) employees.
   

UW-W Dining Services Program

• Assists the University Center Executive Director with development and oversight of the university dining contract
  management and related budgets.
• Works with the University Center and dining contractor marketing teams to evaluate, design, and implement
  dining marketing initiatives related to meal plans and dining services.
• Responsible for the oversight of the software and hardware technology support systems.
• Assists in the preparation of related bid documents.
• Serves as the representative of UC Business and Dining Services at campus and community events.
• Serves as the chair of the UW-W Dining Services Dining Advisory Committee and represents UC Business and
  Dining Services on various campus committees and campus event planning.
• Assists with development, review, and revision of university policies and guidelines.
• Responsive to the needs and trends of diverse campus populations and organizations; assist with their unique
  dining needs to ensure adherence to dining related policies.
• Communicates regularly with campus stakeholders on changes to: meal plans, hours of operations, policy and
  procedure, and other prominent information.
• Serves on the University Housing Appeals committee, and reviews board plan appeals and contract exception
  requests.
• Works collaboratively with the Assistant Director of Building Operations on facility mechanical improvements
  projects in dining spaces, including renovations, upgrades, major construction projects, preventative.
  maintenance schedule, and emergency response.
• Develop and maintain an ongoing long-term capital budget for dining related needs.
   

HawkCard Office

• Develop policies, features, and services to improve and expand services related to UW-Whitewater photo ID card
  operations including prepaid debit/access system management.
• Supervise staff to ensure that patron contracts, deposits, patron account information and billing information are
  current, accurate and reconciled.
• Assist campus prepaid debit card service providers to resolve problems experienced or concerns that arise with
  debit/access equipment or the campus prepaid debit card program.
• Oversees the communication to departments providing services via the campus prepaid debit card system.
• Responsible for expanding and Manage off-campus business/campus prepaid debit card program
  Finance and Contract Management.
• Responsible for oversight of UC Business and Dining Services accounts including those related to student/staff
  enrollment in dining service plans, campus debit card program, and associated fee billing records.
• Assist the University Center Leadership Team in contract management, including assisting in the preparation of
  contract bid specifications and Request for Proposal/Bids (RFP and RFB) documents as needed.
• Monitor contract compliance and document performance through regular communications with each vendor.
• Assist the UC Administrative Specialist - Business and Dining Services in monitoring and reconciling reports for
  contracted services.
• Proactively work with campus stakeholders to resolve compliance issues regarding related contracts as well as
  assist in evaluating the needs for expansion of services and features.
• Implement regular assessment through evaluations, surveys, review of website, social media, customers
  comments, and scheduled program audits to assist in data driven decision and overall satisfaction of contracted
  services. 

UNIVERSITY INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,000 students at its main and Rock County campuses. The team provides high-impact practices and academic programs - online and in person - from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW has approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities - a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place.

The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

COMPENSATION AND BENEFITS:

Well-qualified candidates can expect a starting annual salary within the range of $75,000 - $82,000 commensurate with the candidate’s education, related experience, and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

TO ENSURE CONSIDERATION:

Applications received by April 14th, 2024, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hrstudent@uww.edu.

For questions regarding this position, please contact:

JoEllen Shelton

262-472-1511

sheltonj@UWW.edu

TO  APPLY:

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references.

This Job ID is 20658.

Application Links: 

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here:

UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here:

UW-Whitewater Internal Applicants

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