Principal Investigator: Andrew Moreo, Ph.D.
Andrew Moreo, Ph.D., is an Associate Professor and Director of Research
for Florida International University’s (FIU) Chaplin School of Hospitality and
Tourism Management (CSHTM), where he has been a member of the faculty since
During his tenure at FIU,
Dr. Moreo has taught undergraduate courses face to face, hybrid, and online.
These courses include: Senior Seminar in Hospitality Management, Restaurant
Management, and graduate level Strategic Management, Restaurant Development,
and Internship. Dr. Moreo’s primary research area involves employee and
consumer behavior in the food and beverage segment of the hospitality industry.
Specifically, the impacts of emotional labor on customer perception of
delivered service, as well as the impacts of individual employee
characteristics and organizational culture on employee behavior. His efforts
seek to understand and provide practical suggestions to help food and beverage
organizations make their culture more positive to improve the employee
Such solutions serve to
benefit both the employees and patrons of the hospitality industry, as well as
society as a whole.
Co-Principal Investigator: Lisa Cain, Ph.D.
Lisa Cain is an Associate Professor in the Chaplin School of Hospitality
and Tourism Management at Florida International University. Dr. Cain currently
serves as the Immediate Past-President for the SECSA-ICHRIE and serves as an
Associate Editor for both the International Journal of Consumer Studies and
International Hospitality Review. Her research interests fall within the broad
topics of organizational behavior and marketing, with an emphasis on
understanding internal and external customer experiences. She was recently
awarded a $300,000 grant on Hospitality and the IoT and a $265,000 grant on
Foodservice 2030 and beyond. She has published in the areas of work-life
balance, substance abuse among hospitality workers, gender issues, technology,
and loyalty in the hospitality industry, and continues to develop research in
Imran Ahmad, Ph.D.
Imran Ahmad is
a Research Assistant Professor at
the Food &
Agriculture Biotechnology Innovation Lab., at Florida International University
(Miami, FL). He earned his doctorate in
Management Technology from SIIT (Thailand). He researches
in the area of Food Science, Technology, and Engineering. Before joining FIU, Dr. Ahmad served as an
affiliated faculty member at the Biosystems Engineering Program Asian Institute
of Technology (Thailand), where he lectured and developed new food,
agriculture, and bio-system engineering courses. He has a keen interest in
applying modeling and simulation
techniques to biological systems. He has authored a number of papers on the application
of the evolutionary algorithm in quality prediction and simulation of fresh
produce quality. He is a professional member of
the Research Chef Association (RCA) and the Institute of Food Technologists