The confidential survey measures customer satisfaction with residential dining halls (board plans) and retail units are broken down into six categories: food courts, marketplaces, express units, specialty coffee shops/juice bars, sit down restaurants, and convenience stores.
The survey includes 25 comparative indicators of customer satisfaction and importance scored by each facility. The indicators cover food quality, menu variety, customer service, cleanliness, the dining environment, sustainability, and the importance of the campus dining experience.
The survey is tailored to your institution, given to your customers, and is distributed on your campus. It is distributed electronically or via printed questionnaires by Industry Insights, Inc., a professional research firm specializing in business studies for associations.
The Customer Satisfaction Benchmarking Survey is available exclusively to NACUFS institutional members for a nominal administration fee and is distributed every August.