Under the general supervision of the Vice Chancellor for Student Affairs (VCSA) and working in conjunction with the Executive Directors and Directors of the other division operations, this position is responsible for the oversight of Dining and Hospitality Services, Retail Services (Bookstore, Copy Center, and Vending) and the UCCS Farm.
The Executive Director of Auxiliary Services oversees the Director of Dining and Hospitality Services, the Director of Retail Services (Bookstore, Copy Center, and Campus Vending), and the Manager of the UCCS Farm. The Executive Director develops and administers operating budgets and provides required financial reports; maintains positive working relations with employees, customers, and university staff; and works closely with academic areas on joint endeavors and the provision of opportunities for class related experiences. The Executive Director must be committed to student employment and professional development opportunities for both students and staff.
The Dining and Hospitality Services department generates approximately $7.6M annually. Current self-op food operations under the Dining and Hospitality Services unit include – Café 65 a marketplace retail operation and Clyde’s Gastropub in the University Center, three retail coffee shops, two residential dining facilities, a convenience store, campus catering, campus concessions, SWELL program, and small cafés in the Ent Center for the Arts, and the Hybl Sports Medicine and Performance Center. Retail Services generates approximately $4.9M annually and is composed of the UCCS Bookstore, the Copy Center, and Campus Vending operations. The UCCS Farm is a $136K operation and is composed of a farmhouse, a greenhouse, and outdoor growing spaces and produces approximately 2,500 pounds of food annually. Auxiliary Services includes approximately 45 fulltime employees and 250 student employees. SWELL Program employs 5 to 8 graduate assistance and works in conjunction with Dining and Hospitality Services to provide food literacy programs to the UCCS community.
Who We Are:
The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.
Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.
Administrative and Management Functions
- In collaboration with direct reports and other campus stakeholders, establish missions, vision, goals, and objectives for the units under their supervision.
- Establish, administer, and assure compliance with departmental policies and procedures.
- Work with direct reports to assure proper administration of other technology solutions within Dining and Hospitality Services, and Retail Services.
- Oversee equipment and facility needs under their purview and develop short and long-term capital planning for Dining and Hospitality Services, and Retail Services units, the UCCS Farm and provide reserve plans to the VCSA for approval.
- Oversees selection of university staff and classified staff in Dining and Hospitality Services, the UCCS Farm, and Retail Services units and recommends hires to the VCSA.
- Ensure proper administration of UCCS and University of Colorado Human Resources policies
- Develop and administer operating budgets, monitor costs and revenues, and implement industry standard financial reporting systems for all units reporting to position.
- Ensure financial responsibility and efficiencies in operations are an on-going priority. To this end, establish procurement efficiencies for Dining and Hospitality Services, Retail Services, and the UCCS Farm.
- Develop collaborative relationships with other entities in Student Affairs as well as Academic Affairs, Administration and Finance, and University Advancement, Diversity, Equity and Inclusivity to further the success of individual and joint goals.
- Develop, define, and implement dining programs and/or operations which appeal to a broad base of customers.
- Ensure proper administration and use of Menu Management System, Point of Sale software and any other computerized management systems of Dining and Hospitality Services, and Retail Services, and the UCCS Farm.
- Manages the UCCS alcohol/liquor licenses and UCCS Alcohol Policy.
- Develop annual promotions and marketing plans for all units in collaboration with direct reports (including a strong social media presence) and oversee implementation in partnership with Auxiliary Marketing and University Communications.
- Ensure a safe and sanitary workplace based on local, state, and federal guidelines
- Incorporate best practices in sustainability where appropriate in coordination with the Office of Sustainability and Auxiliary Facilities. Be an active participant in contributing to a sustainable campus and sustainability goals.
- Be an active participant in professional organizations related to auxiliary services, stay abreast of industry trends, and ensure auxiliary units stay on the leading edge of change in the industry.
- Develop, define, and implement auxiliary programs and/or operations which appeal to a broad base of customers.
Assessment and Customer Satisfaction
- Survey and analyze student attitudes and opinions regarding Auxiliary Services.
- Survey and analyze faculty/staff and catering clientele regarding Auxiliary Services.
- Implement and encourage the use of a suggestion system designed to be responsive to student and faculty/staff needs.
- Implement special events and programs to meet customer needs, desires, and preferences.
- Be available and visible to individual customers in an on-going capacity.
- Work cooperatively with internal customers and departments to provide assistance in achieving goals and objectives of the division.
- Develop a special events calendar that supports the multi-department mission of client engagement.
University Wide Considerations
- Support and enhance the University’s commitment to a supportive and inclusive campus environment.
- Provide opportunities for student learning experiences related to academic studies, including but not limited to food service, dietetics, sustainability, business administration, and marketing.
- Provide an open and welcoming customer service philosophy with employees, alumni, university staff, and community members.
- Serve on University-wide committees and task forces as requested.
- Perform other related duties as assigned.
- Demonstrated commitment to sustainability programs
- Experience with student and full-time employee and labor relations issues including interpretation of applicable laws, regulations, and policies
- Demonstrated commitment to and experience with diverse populations
- Ability to read and understand profit and loss statements including an understanding of inventory asset management
- Ability to model positive hospitality and customer service practices
- Ability to understand retail operations and practices
- Ability to identify problems and apply appropriate solutions
- Multi-tasking ability
- Demonstrated leadership ability to manage, supervise and motivate student and university staff
- Exemplary organizational abilities
- Outstanding oral and written communication skills
This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).
What We Offer:
Salary Range: Generally starting at $95,000 - $110,000
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at http://www.cu.edu/employee-services. Total compensation goes beyond the value on the paycheck. Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado
This position is dependent on the availability of auxiliary revenues funding.
Tentative Search Timeline:
- The potential dates for interviews with the search committee will be the week of December 13, 2021.
- The potential dates for interviews with the supervisor and appointing authority will be the week of January 10, 2022.
- The potential employee start date is February 15, 2022.
The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.
UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.
To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.
Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.
The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
- Bachelor’s degree in appropriate field to include business, retail management, hotel and restaurant management, organizational management, dietetics, hospitality, or related field
- A minimum of seven years of progressive management experience in managing complex retail and/or residential food service operations
- Demonstrates supervisory, leadership, and human resource management experience to effectively administer and manage within a diverse and complex organization including recruitment, hiring, evaluation, compensation, time management, training, and safety programs
- Experience in managing board plan food service, retail operations, and catering operations with a minimum of aggregate gross revenues $5M annually
- A Master’s or Doctoral degree in a related field
- Ten years of progressive management experience in a complex food service operation
- Ten years progressive experience in overseeing retail operations such as Bookstore and Copy Center
- Related food service operations management experience in a high volume, high quality, diverse multi-unit operation including but not limited to; financial and labor management, menu development, and technology information systems (POS, On-Line Scheduling, Food Pro Menu and Inventory Management System, Card Systems, on-line procurement, equipment procurement, maintenance and repair, policy and procedure development, food production, handling and storage, quality control, health and safety, marketing and merchandising)
- Servsafe certification
- NACAS CASP certification
While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move; handle, reach, finger and feel. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.