Business Administration

Developing your competencies in this domain within the Supervision and Management section will build your knowledge of planning, systems, and business functions required to successfully operate, enhance, and fund a campus-valued dining program.

Developing your competencies in this domain on the Strategic Leadership side will build your knowledge of planning, systems, and business functions required to successfully operate, enhance, and fund a campus-valued dining program.

Select the appropriate sub-domain below to focus your professional growth in the Business Administration Domain.

Supervision and Management

Personnel who oversee campus dining operations, programs, staff and/or other resources.

Strategic Leadership

Personnel who establish strategy and direction for achieving the goals and mission of the dining program within the institution.

Supervision and Management

Manages dining plan offerings and other revenue generating activities/programs to meet financial goals and meet the needs of the students, faculty, staff, and guests.
- Financial Management for Foodservice
- Catering as Leader, Not Just a Service
Utilizes financial tools to develop and perform operational plans to achieve financial goals.
- Financial Management for Foodservice
Reviews monthly unit operating statements for compliance with budget and proper allocation of expenses and ensures adjustments are made as needed.
- Financial Management for Foodservice
Identifies opportunities to increase unit revenue and reduce expenses, including changing or introducing new concepts.
- Financial Management for Foodservice
- Catering as Leader, Not Just a Service
Prepares financial plans/estimates for new concepts.
- Financial Management for Foodservice
Follows processes and submits needed information for accurate financial records (e.g., revenues, expenses).
- Financial Management for Foodservice
Develops the unit operating budget according to department guidelines and parameters.
- Financial Management for Foodservice
Manages vendor relations and works with vendors on orders, invoices, and service needs.
- Unattended Retail
Utilizes established protocols and systems to process payments.
- Resources available soon!
Adheres to protocols for existing vendor contracts and department protocols for items outside of existing scope.
- Financial Management for Foodservice
- Unattended Retail
Researches new products and services by attending conferences, food shows, etc.
- Catering as Leader, Not Just a Service
Demonstrates computer literacy and etiquette.
- Resources available soon!
Implements new operational technologies and supports implementation.
- Developing and Executing Your Dining Technology Strategy
Utilizes menu management system to implement food service functions within defined service and financial parameters.
- Catering as Leader, Not Just a Service
Utilizes the protocol and process for the customer account database.
- Resources available soon!
Implements and utilizes information from the access system and POS system to monitor business activity and make recommendations and decisions.
- Developing and Executing Your Dining Technology Strategy
Conducts operational feasibility study.
- Catering as Leader, Not Just a Service
Provides operational input in program design and/or facility assessment.
- 2023 Executive Leadership Webinar - Part 2 - Leading Organizational Change
- Catering as Leader, Not Just a Service
Develops and executes action plan to implement new/revised programs.
- Resources available soon!
Proposes budget requests for new program offerings, equipment, renovations, or changing labor needs.
- Financial Management for Foodservice
Communicates program/plan to staff.
- 2023 Executive Leadership Webinar - Part 2 - Leading Organizational Change
Provides information to guests.
- Resources available soon!
Helps develop and implements the marketing plan (e.g., grand-opening and other recognitions and celebrations).
- Resources available soon!
Participates in development of the department strategic plan; and develops and executes action plan to contribute to the strategic plan.

Strategic Leadership

Designs dining plan offerings and other revenue generating activities/programs (e.g., catering, retail, c-store, concessions) to meet financial goals and meet the needs of the students, faculty, staff, and guests (e.g., hours of operations, variety of locations, variety of services).
Forecasts future business volume and associated financial impact.
- Financial Management for Foodservice
- Financial Management Workshop
Prepares and administers an operational budget for all business activity within a dining service organization.
- Financial Management for Foodservice
- Financial Management Workshop
Identifies appropriate account types and assures accurate designation of all financial activity.
Plans and manages the financial aspects of the dining services organization to ensure alignment with university business and financial goals and processes to reflect a high degree of financial literacy.
- Financial Management for Foodservice
- Financial Management Workshop
Collects and analyzes financial data to provide performance metrics to meet the goals of the dining service organization and key stakeholders.
- Financial Management for Foodservice
- Financial Management Workshop
Employs relevant benchmarking opportunities to assure the dining service organization is assessed and performing in alignment with industry metrics and/or campus targets.
- Financial Management for Foodservice
- Financial Management Workshop
Plans and implements concepts and services (e.g., marketing plan) to generate revenue in a manner that enhances net income.
- Financial Management for Foodservice
- Financial Management Workshop
Communicates financial information to meet the needs of multiple stakeholders by defining reporting parameters and dashboards.
- Financial Management for Foodservice
- Financial Management Workshop
Sets parameters and guidelines for development of unit operating budgets.
- Financial Management for Foodservice
- Financial Management Workshop
Holds self and others accountable for results.
- Financial Management for Foodservice
- Financial Management Workshop
Collaborates with procurement personnel to develop, write, and issue RFPs for food, supplies, equipment, and services vendors.
- Collaboration, Processes, and Strategic Approaches to Sourcing and Procurement
- Developing and Executing Your Dining Technology Strategy
Sets vendor standards for needed goods and services.
- Procurement and Contract Management
Assures appropriate specifications are written for all needed goods and services.
- Collaboration, Processes, and Strategic Approaches to Sourcing and Procurement
Leverages campus contracts, and follows campus purchasing protocols for bids, contracting, and purchasing decisions.
- Collaboration, Processes, and Strategic Approaches to Sourcing and Procurement
Conducts effective negotiations and manages incentives and terms for payment and rebates to reduce overall costs.
- Procurement and Contract Management
Reviews performance of vendors through audits and business review.
- Procurement and Contract Management
Performs after-action reviews as necessary to improve RFP process, bid specifications, or vendor compliance.
- Procurement and Contract Management
Conducts market research to assess innovations, cost saving opportunities, and performance elevation.
- Developing and Executing Your Dining Technology Strategy
Defines and participates in the selection of the system for an effective menu management system to guide recipe development, menu planning, forecasting, and purchasing.
- Resources available soon!
Investigates emerging trends in technology, selecting appropriate technologies to advance food service program and enhance guest experiences.
- Resources available soon!
Defines technology needs as part of loss prevention and security within campus requirements.
- Resources available soon!
Selects transactional systems (e.g., access, POS) for customer interface and ensures the integrity of data and financial rules according to campus requirements.
- Resources available soon!
Collects, communicates, and interprets data to make business driven decisions.
- Resources available soon!
Assesses software and hardware needs to administer business goals.
- Developing and Executing Your Dining Technology Strategy
Provides appropriate resources for effective implementation and management of systems.
- Developing and Executing Your Dining Technology Strategy
Develops vision, business case, and timeline for new, expanded, or revised services, programs, and concepts to meet desired goals.
- Executive Webinar Series Part 1
- Catering as Leader, Not Just a Service
Leads the team in the development of the department strategic plan with mission, vision, goals, strategies, and actions; is responsible for the overall implementation of the plan.
- Executive Webinar Series Part 1
Leverages relationships and identifies roles and responsibilities among project team members to initiate projects and facilitate implementation.
- Executive Leadership Webinar - Part 2 - Leading Organizational Change
Synthesizes wants, needs, and expectations of the campus administration, alumni, students, faculty, staff, and guests and how those wants, needs, and expectations might be met with the available and possible dining-related resources.
- Executive Leadership Webinar - Part 2 - Leading Organizational Change
Directs facility and program assessment.
- Resources available soon!
Defines and implements capital planning within campus master plans and departmental strategic plan following university protocols.
- Resources available soon!
Establishes and communicates dining criterion (e.g., timeline/milestones, program, budget).
- Resources available soon!
Develops pro-forma, funding strategies, and operating plans to model, test performance, and validate goal achievement.
- Resources available soon!
Directs implementation, allocates resources, and facilitates marketing and communication to deploy plan.
- Resources available soon!
Modifies program and project requirements as necessary to achieve operational, financial, or programmatic outcomes.
- Resources available soon!

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Business Administration

Supervision and Management

Strategic Leadership

Supervision and Management

Financial Management

Procurement and Contract Management

Systems and Technology

Program, Strategic Planning, Capital Planning, and Project Management

Strategic Leadership

Financial Management

Procurement and Contract Management

Systems and Technology

Program, Strategic Planning, Capital Planning, and Project Management