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General Manager - North Campus Dining

Application Deadline: 02/29/2020

Organization: Central Washington University

Location: Ellensburg, WA

Salary: $55,000 - $70,000 annually dependent upon qualifications and experience

Website: cwu.edu/dining

Contact Details:

Please formally apply at: https://careers.cwu.edu (Search Job ID 3513)

To apply for this position, you must complete the on-line application and attach:

  • A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
    • Resume including work history, education, training; and
  • Contact information for three professional references.

Screening Begins: February 2, 2020

**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.

Organization Details


Job Summary

This position provides leadership, direction, training, and customer service standards to all levels of staffing that support CWU North Campus Dining Operations, which includes North Village Café and Northside Commons. The North Campus Dining footprint consists of stand-alone dining concepts, spread across the North Campus landscape, which includes self-branded cafés, markets and food concepts, in addition to Panda Express, the only licensed concept on campus. This position is responsible for the oversight of the Panda Express licensed agreement terms and ensures compliance occurs by the CWU Dining Services Panda Express team. The diverse customer needs require a variety of cuisines and convenience foods, requiring that the incumbent also has a broad understanding of many cuisines and types of operations. This role is expected to play a vital role in supporting CWU’s commitment to diversity and to be an advocate for inclusivity in the workplace.

Job Duties

Leadership & Supervision:
- Develop the North Campus Dining Operations (including North Village Cafe and Northside Commons) business plan and budget in collaboration with Dining Services leadership.
- Represent CWU Dining Services in meetings with Campus partners regarding food services.
- Provide oversight to Panda Express licensed operations; ensuring CWU Dining Services Panda Express staff complies with contractual obligations.
- Acts as a liaison to Panda Express corporate contacts, providing support and leadership to onsite Panda Express Manager and team.
- Maintain visibility and accessibility with customers, building managers and staff members.
- Work with students and student groups in planning special events as necessary.

- Directly supervise the work completed by the Panda Express Manager (1), 1891 Café & Market Supervisor (1) and the North Village Café Supervisors (2), ensuring appropriate productivity and quality.
- Provide supervision and support of cafes and market operations within North Campus Dining operations, collaborating with Café & Market General Manager and team to provide consistent experiences across campus.
- Provide indirect supervision/oversight of classified civil service staff and student staff.
- Evaluate the work completed by direct reports and provide constructive feedback so as to support success.
- Provide guidance to direct reports on requirements and/or opportunities for learning and professional development.
- Engage when necessary in performance management of employees within the dining organization.
- Supervise the work completed by direct reports, ensuring appropriate productivity and quality.
- Leads recruitment efforts and hiring of new employees.

Operations & Customer Service:
- Embrace and manage technology to improve flow through in the operation.
- Manage the inventory from ordering to utilization, including purchasing, receipt, storage, payment processing, distribution, production, display and sale.
- Collaborate with Auxiliary Enterprise’s Marketing team to identify and utilize multiple venues for soliciting customer feedback and respond to complaints, questions and special requests.
- Monitor compliance with marketing standards and promotions and take corrective action.

Fiscal Management:
- Monitor and review reports, including financial statements, production records, staffing schedules and inquiries from the Auxiliary Enterprise’s Financial team.
- Train and monitor performance in unit safety, cash handling, customer service, and food safety.
- Establish and maintain proper controls over resources, including cash, inventory, and labor.

Culinary Focus & Results:
- Collaboratively develop and implement new concepts and products that align with customer needs, as well as the promotion of campus and department activities and events.
- Develop menus and standardize recipes in collaboration with the Campus Executive Chef and the Dining Services Director.

Menu Management System (Computrition):
Oversee Computrition functions performed as part of normal business operations, including purchasing, inventory, transfers, and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.
- Ensure unit staff are properly trained on using Computrition system by referring them to the Dining Systems Analyst for training, as well as providing ongoing guidance and feedback.
- Use Computrition reporting functions to monitor unit performance by reviewing key metrics related to purchasing, inventory, menu mix and costing. Notify Dining Systems Analyst of suspected errors or issues.

- Other duties as assigned.

Required Qualifications

Minimum Qualifications

  • Bachelor’s degree in hospitality, business administration or related field.
  • Minimum of three years of management experience in the food service industry.
  • Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
  • OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Additional Conditions of Employment

  • Possession of a Washington State Food Handler’s Card.
  • ServSafe certification within three months of hire and maintenance of certification thereafter.
  • Maintenance of a valid Washington State Driver’s License.

Preferred Qualifications

  • Experience in an area of a college or university.
  • Excellent interpersonal, organizational, analytical, communication, and problem-solving skills.
  • Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.
  • Experience overseeing a franchise licensee agreement.
  • Demonstrated participation in programs designed to promote inclusion.
  • A record of promoting inclusivity in the work environment.


  • Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
  • Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
  • Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
  • Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
  • Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

EEO Statement

CWU is an EEO/AA/Title IX/Veteran/Disability Employer.