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General Manager of Catering

Application Deadline: 12/30/2019

Organization: Aztec Shops - San Diego State University

Location: San Diego CA

Salary: $58925-$104,365

Website: www.aztecshops.com

Contact Details:


Organization Details

Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions primarily as an auxiliary of San Diego State University. The corporation provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and Commercial and Real Estate properties surrounding campus. Aztec Shops also operates other selected enterprises at San Diego State and in San Diego.

Aztec Shops is comprised of the following three primary divisions:

Campus Stores:

  • SDSU Bookstore (main campus)
  • shopaztecs.com (The SDSU Bookstore online channel)
  • Montezuma Publishing (thesis and dissertation services and custom course materials)
  • The Aztec Store at Imperial Valley (IVC)
  • Gameday on-site spirit stores at Qualcomm Stadium, Viejas Arena, and Tony Gwynn Stadium
SDSU Bookstore Logo

The SDSU Bookstore is one of the largest sales volume campus bookstores in the country. The 25,000-square-foot facility – located in the heart of campus – carries every text (required and optional) for every class taught at SDSU.

Aztec Shops is the exclusive licensee for the San Diego State University logo and related images and the bookstore features the most extensive selection of SDSU-imprinted clothing and gifts available.

The store also houses aztecnology, a full-service computer hardware and software department. A broad selection of school supplies, cards, gifts and graduation regalia round out the store’s offerings.

SDSU Bookstore logo.

SDSU Dining is responsible for the 30+ restaurants and food service outlets on the SDSU campus. The corporation operates SDSU’s Meal Plan Program, residence hall dining programs, and our own self-operated restaurants.

In addition to the varied quick service and fast-casual restaurants, Dining operates seven convenience stores (Aztec Markets) on campus, including a 3,000-square-foot store in East Commons. Dining’s Catering division is the recognized caterer for all events on the SDSU campus.


Real Estate:

In partnership with the SDSU Division of Business and Financial Affairs, Aztec Shops manages a portfolio of properties in support of the campus strategic plan. These commercial and real estate entities include:

  • University Towers Residence Hall
  • Albert's College Apartments
  • Fraternity Row Apartments
  • Piedra del Sol Apartments
  • Sanctuary Suites
  • College Square


SUMMARY: Oversees department of up to eight full-time, professional staff and additional part-time student staff executing approximately 3,000 events per year at multiple locations (events consist of as little as two to as many as several hundred people). Responsibilities include putting the customer first; strategic planning, budgeting, and financial performance; developing marketing plans; interviewing, hiring, and training employees; assigning, and directing work; appraising performances; rewarding, coaching and disciplining employees.


(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.)

  1. Responsible for annual revenue up to $4 million.
  2. P&L responsibility including budget preparation, financial reporting, controlling expenses, and attaining financial goals.
  3. Manages and develops operations staff, which includes hiring, terminating, and disciplining of employees, performance evaluation, setting work priorities, conducting staff meetings, training, and directing work assignments to ensure effective operations.
  4. Ability to remain calm and make quick decisions under stressful circumstances.
  5. Has good organization and time management skills; strong ability to multi-task.
  6. Plans menus in consultation with chefs; knows client preferences; handles special requests.
  7. Manages stock and places orders, as needed.
  8. Develops strategies to evaluate and market products and services.
  9. Ensures that proper procedures and guidelines are in place and followed for provision of quality products and services.
  10. Directs and manages project development in conjunction with Dining Associate Director as well as other departments.
  11. Designs, evaluates and implements marketing and promotional programs.
  12. Is customer centric, exceeds customer expectations, and resolves customer issues promptly and to their satisfaction; monitors quality of product and service provided.
  13. Arranges food tastings with customers.
  14. Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the units.
  15. Develops operational strategies to address customer survey results and feedback.
  16. Formulates pricing policies and strategies.
  17. Evaluates and recommends new products and ingredients.
  18. Monitors and ensures compliance for proper inspections, handling and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all department audit results score “meets standards” or better.
  19. Researches, formulates and recommends new or upgraded policies and procedures.
  20. Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with standards.
  21. Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel. Responsible for ensuring continued compliance with all local, state and federal health, safety and employment laws and regulations
  22. Has a commitment to sustainable practices.
  23. Other duties as assigned.
Job Requirements:


LANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employees of the organization.

MATHEMATIC SKILLS: Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Must be able to read and interpret financial data.

REASONING ABILITY: Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.

MANUAL DEXTERITY: Must have average levels of eye/hand/foot coordination. Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

PHYSICAL DEMANDS: Must be physically able to operate food service equipment including, but not limited to, slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, cell phones, and facsimile machines. While performing the duties of this job, the employee is frequently required to sit; use hands to touch, handle, or feel objects; Employee is occasionally required to stand, walk. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Specific visual abilities required by this job include close vision, peripheral visions, distance vision, and color vision for extensive reading and interpretation of reports and documents.

PHYSICAL COMMUNICATION: Must have the ability to talk (expressing and/or exchanging ideas by means of spoken words) and hear (perceiving sounds of nature by ear).

WORK CONDITIONS AND HAZARDS: Work is performed in a traditional office setting and at various work sites. There may be exposure to food and chemical fumes or airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to cold, humid and hot conditions. Ability to work both at indoor and at outdoor events. Must be able to work a flexible, unpredictable, and rotating schedule, including early mornings, nights, weekends, and holidays.

BACKGROUND CHECK INFORMATION: A background check must be completed satisfactorily before any candidate can be offered a full-time, part-time non-student, or sensitive student position with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Aztec Shops employees who apply for the position. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including fair employment practices and equal employment opportunity, when conducting background checks.

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Required Qualifications


The minimum preferred requirement is a bachelor’s degree in Hospitality Management or Business Administration. A minimum of five years related food service and/or catering management experience preferred. Strong communications, computer literacy, mathematical/financial skills, and proven leadership skills are required. Experience in large hospitality venues helpful.

Manager Serve Safe Certified required.

A valid California state driver’s license and a clean DMV record is required.

EEO Statement

Aztec Shops, Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information (GINA), marital status, and military and veteran status.