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General Manager (Crimson Catering)

Application Deadline: 10/22/2019

Organization: Harvard University

Location: Cambridge, MA

Salary: Salary grade 58

Website: www.Click2Apply.net/g7kghwnrsmkwts63

Contact Details:


Organization Details



Harvard University

General Manager (Crimson Catering)
Campus Services

Job Code
343058 Food Services Manager

Job-Specific Responsibilities
Position Summary:
Reporting to the Director for Crimson Catering, the General Manager provides oversight to a full service Catering and Special Events operation. This person has primary responsibility for all operational aspects of a quality catering operation, and for providing maximum customer satisfaction to the Harvard community and guests, in accordance with HUDS standards. The General Manager is responsible for supporting the unit's overall operating procedures including food and labor costs, inventory control, record keeping, menu development, event design, food quality and presentation, forecasting and budgeting.

Duties and Responsibilities:
• Supervises staff consisting of managers and hourly employees.
• Prepares and assumes fiduciary responsibility for fiscal year budget.
• Sells, plans and executes events ranging in size and complexity from single-day functions to large-scale University social gatherings.
• Develops business relationships with new and existing clients.
• Assists clients in solidifying event details including menu, theme, room setup, and timing.
• Coordinates and communicates with vendors.
• Oversees all function activities, meeting weekly with the sales office, event management office and culinary team regarding details of upcoming events including event logistics, food presentation, and timelines.
• Works in conjunction with the Catering Events managers, performing hands-on management and execution of all styles of events on and off campus, as needed.
• Hires and trains staff.
• Ensures detailed record keeping and documentation for all aspects of the operation.
• Monitors service standards to consistently provide five star hospitality and ensure total guest satisfaction.
• Works to continuously remain fresh and creative with regard to menu offerings and presentation. Works to create an overall creative and exciting total look and feel for each event.
• Works to continuously improve and maintain the day-to-day "On the Move" style events to embrace creativity, simplicity, freshness and continuity.
• Is a motivational force by providing support, guidance, creativity, clarity, direction and excitement to the overall event execution process from inquiry to table for the entire Crimson Catering team.
• Reviews, creates and implements Sales and Event office procedures.
• Represents Harvard University Dining Services (HUDS) to clients, students, Faculty Deans, faculty, staff, guests and the community; and responds to their needs in a positive and professional manner.
• Responsible for maintaining sanitation standards in compliance with city and state laws, Harvard University Environmental Health and Safety regulations, departmental and HACCP policies.

• Complies with State of Massachusetts and HUDS' "Food Employment Illness Policy".
• Provides appropriate progressive discipline.
• Observes religious, physical, and preferential dietary restrictions as required.
• Assures compliance with bargaining unit agreement.
• Maintains and replaces equipment as necessary.
• Executes departmental goals and objectives in an independent and energetic manner.
• Works to meet the mission and core values of HUDS with enthusiasm and a spirit of cooperation.
• Performs other duties as assigned by the Director of Catering

Required Qualifications

Basic Qualifications
• Bachelor's degree in Hospitality or equivalent.
• Minimum seven to nine years progressive experience in foodservice management.
Additional Qualifications

  • Full service, off premise catering experience within a higher education institution or notable catering operation preferred.
  • Current working experience with food and special event design trends.
  • ServSafe Certification preferred (must be obtained within one year).
  • Excellent communication (written and oral) skills.
  • Experienced handling special dietary needs.
  • Proven leadership and interpersonal skills, with a concentration on efficiencies, while maintaining a safe, diverse, and enthusiastic work place.
  • Ability to interact effectively with employees from diverse backgrounds.
  • Ability to juggle varying demands with energy, humor and grace under pressure.
  • Familiarity with Microsoft Office.
  • Active member of at least one industry association (NACE, ISES, MPI, etc) preferred.
  • History of attendance at industry related conferences preferred.
  • Working knowledge of Kronos timekeeping, and Catermate/Delphi preferred.

Additional Information
Pre-Employment Screening:

  • Criminal
  • Identity

Physical Demands:

  • Continuous: walking, standing, lifting.
  • Frequent: bending, reaching, squatting, push/pulling.
  • Occasional: climbing, sitting, handling, manual dexterity.

Emergency Status Designation: Critical Personnel

Job Function
Hospitality & Dining Services

Sub Unit
Dining Services

USA - MA - Cambridge

Dining Services

Time Status

00 - Non Union, Exempt or Temporary

Salary Grade

Pre-Employment Screening
Criminal, DMV, Drug Testing, Education, Employment, Identity

EEO Statement

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Apply Here: http://www.Click2Apply.net/g7kghwnrsmkwts63