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Assistant Vice President, Campus Services

Application Deadline: 09/30/2019

Organization: Kennesaw State University

Location: Kennesaw, GA

Salary: 149K-200K

Website: www.kennesaw.edu

Contact Details:

Organization Details

A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country. KSU offers more than 150 undergraduate, graduate and doctoral degrees to its more than 35,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university’s vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe. Ranked a top choice for students by U.S. News, Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status.


The Assistant Vice President, Campus Services, will provide leadership to multiple student/customer focused departments, including Bookstore, Card Services, Dining Services, Parking and Transportation, Print Shop, Mailroom, Housing and Residence Life. The AVP will be responsible for ensuring quality, increased efficiency, containing or reducing costs and increasing value for students/customers. He/she will collaborate with faculty and administrative leaders to support university strategic priorities and create an environment which supports student success. The AVP will also work with university departments to create business plans that ensure financial stability, while considering capital and operational needs. The division employs over 450 full and part time employees and has annual revenues of $90M. The position will regularly interact with students, parents, senior leaders and executives, faculty, the Board of Regents and vendors.

Required Qualifications


A Bachelor’s degree in Business, Finance or related field is required.


A minimum of 5 years of experience managing a diverse portfolio of higher ed revenue producing departments is required.


ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

A Master’s Degree in Finance, Business Management, or related field is preferred.


  1. Plan and direct operations for campus services, managing through subordinate leaders.

  2. Develops and implements strategic marketing plans and sales plans and forecasts to achieve university objectives for products and services.

  3. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary

  4. Responsible for strategy and long term planning for department.

  5. Establishes goals for department and sub-departments. Evaluates performance and provides feedback to leaders on progress towards departmental goals.

  6. Sets customer response service levels and measures progress against SLAs; creates action plans and performance improvement plans to address gaps.

  7. Works with leaders to solve problems at both operational and strategic level with internal department leaders as well as leaders across campus.

  1. Develops and administers department budgets in assigned areas of responsibility; approves expenditures; reviews financial statements, manages financial operations and implements and allocates resources following budget approval. Reviews monthly financial reports and monitors revenue fluctuations.

  2. Work with CBO leadership team to address campus issues and priorities.

  3. Work closely with KSU vendors to ensure they meet the required standards of service and follow procurement guidelines in sourcing vendors.

  4. Participates in/on a variety of meetings, committees, and/or other related groups to communicate information regarding programs, information resources, services, and/or other pertinent information as appropriate. Cultivates and manages relationships with key stakeholders.


  • Able to deal with multiple tasks or projects at one time meeting assigned deadlines

  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

  • Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)

  • Strong attention to detail and follow up skills

  • Strong customer service skills and phone and e-mail etiquette

EEO Statement

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran.