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Retail Dining Manager

Application Deadline: 09/20/2019

Organization: College of Saint Benedict

Location: Saint Joseph

Salary: Not Disclosed

Website: employment.csbsju.edu

Contact Details:

Applications are accepted online by clicking on "Apply" above. Applicants should complete the full application and submit a cover letter and resume.

If you require special accommodations to participate in the College of Saint Benedict hiring process, please contact us at (320) 363-5500 or employment@csbsju.edu.

It is the policy of CSB and SJU to conduct pre-employment background checks. An offer of employment is contingent upon a successful background check.

Affirmative Action/Equal Opportunity Employer

Organization Details

The College of Saint Benedict Culinary Services Department includes, Events and Catering, Concessions, Vending, Residential Dining and Retail. These groups provide service to students, faculty, staff and the surrounding community guests. Our department mission - Providing innovative hospitality through consistent, high-quality service and products, a passion for teamwork, and a balanced approach to professionalism and sustainability.

Our operations are open during the academic year and closed most of the summer. The Retail Dining Manager will work full time year-round though there are many opportunities for days off, holidays off and a flexible summer work schedule.

About McGlynn's:
McGlynn's is your place for a fast break! Catch up on sports stats while enjoying a delicious hamburger basket at McGlynn's sports café -- home of Saint Ben's inspiring student-athletes, the Bennies. McGlynn's Sports Cafe provides a variety of menu options including: burgers, fries, homemade soups, sandwich line, grab and go meal options and more. Always fresh. Never frozen. Now that's a home run!

About O'Connell's Lounge/Game Room:
Looking for a quaint little place to refresh, refuel, and relax? Look no farther than O'Connell's. Come and play a round of pool, a game of darts or foosball. You can relax in one of our seating areas and visit with friends or take time to study.

Culinary Services represents more than 100 years of hospitality, stewardship and service to our campus community and daily visitors. Our staff takes great care in providing exceptional dining and event experiences striving every day to be the leader in our industry. To learn more about our campus community and the services we provide, please visit Culinary Services and Events & Catering.

The College of Saint Benedict (CSB) is a liberal arts college for women located in the central lakes area of Minnesota. The campus is minutes away from St. Cloud, an increasingly diverse regional center with a population of over 100,000, and 70 miles from Minneapolis and St. Paul. Some CSB staff choose to reside locally, while others commute from the Twin Cities. Both St. Cloud and the Twin Cities offer a wide range of fine arts, cultural, dining, recreational, and sporting opportunities.

CSB is a Catholic college in the Benedictine tradition enlivened by values of community, hospitality, stewardship, and justice. The college is dedicated to cultivating an equitable, inclusive community founded on respect for all persons. Students, staff and faculty from many diverse belief systems and backgrounds collectively bring a rich dimension to the academic, cultural, and religious experience at CSB. Learn more in our Statement on Diversity.

With a total enrollment of approximately 1700 students, CSB has a unique coordinate partnership with Saint John's University (SJU), a liberal arts college for men. CSB and SJU are committed to the holistic transformational development of women and men within the context of a unified, coeducational experience. All students, faculty, and staff have the opportunity to experience and engage with the two institutions. For further information, see http://www.csbsju.edu/about.

CSB offers competitive salaries and a comprehensive benefits program.


The Department of Culinary Services at the College of Saint Benedict invites applications for the full-time, benefit eligible position of Retail Dining Manager (McGlynn's/O'Connell's). Applications received within the first three days of the posting from qualified, current CSB/SJU employees will receive first consideration for the vacancy.

The position is responsible for planning, managing, coordinating and execution of the daily functions, as well as the staff members who carry out these functions within the safety, sanitation and budgetary guidelines, within the McGlynn's/O'Connell's operation. The Retail Dining Manager will lead in the overall vibrancy and success of the McGlynn's/O'Connell's retail operations to include: customer satisfaction; student and staff scheduling; supervision and accountability of student and staff.


  1. Culinary Management – Supervise the McGlynn's/O'Connell's operation and employees while on duty; participate in Culinary management meetings; provide monthly department meetings; assist with long range departmental and Culinary planning; prepare work schedules in accordance with anticipated guest counts; evaluate business levels and make recommendations for the business model; effectively work with campus departments for the betterment of Culinary Services Actively work on the floor daily to support staff during rushes and if staff is absent. Work to create an environment that coaches, trains and mentors our student staff.
  2. Safety & Standards - Maintain and enforce standards of sanitation and safety as established by the College of St. Benedict, local, state, and federal health authorities; maintain equipment and work areas in neat, clean, and safe condition. Adhere to the institutions work order process.
  3. Food production – Work collaboratively with the Culinary Chef Manager to research, develop and set menus for the retail operations, meeting assigned food cost goals. Order, receive and manage inventory. Oversee the staff and student employee's food preparation and execution ensuring the highest standards in product quality including appearance, consistency, and taste; provide menu options for special dietary needs; maintain cost awareness and minimize waste.
  4. Personnel Duties – Execute the hiring, mentoring and coaching of support and student employees; conduct performance appraisals; review job descriptions; adhere to the policies and procedures of the institutions and culinary handbook.
  5. Training and Recognition –Provide, develop and facilitate employee recognition, training and professional development opportunities for support and student employees; adhere to the mandated training for staff by the institution, local and state organizations.
  6. Process and Procedures –Consistently evaluate the processes and procedures of the McGlynn's/O'Connell's operations resulting in an efficient, effective, low risk and sustainable operation with minimal waste and redundancy.
  7. Budgetary Responsibility – Provide input to the Business Manager and Associate Director of Culinary Services regarding the annual budget, determines capital needs, retail and non-retail pricing, monitors financial and labor reports and analyze variations from budget, respond appropriately to adverse trends. Adhere and implement the cash/credit card handling processes.
  8. Facilities & Equipment – Provide oversight and make recommendations of furniture, equipment and station concepts that showcase the retail outlet as a progressive student outlet. Assess needs for major repair and replacement of equipment, furniture and lights.
  9. Customer Satisfactory – Oversee customer satisfaction by personal connections and information gathering with students, staff, faculty and off campus customers. Evaluate and respond in a timely manner to all customer comments received in person, email, on-line, etc.

Required Qualifications

  1. A high school diploma/GED required
  2. Bachelor's degree or the completion of a Restaurant/Hospitality/Culinary program preferred.
  3. Two years in a supervisory position responsible for scheduling, training and coordinating full-time and part-time employees or one year in a manager position. College setting preferred.
  4. ServSafe certificate is preferred. Successful candidate will be required to complete within 6 months of employment.
  5. Demonstrate excellent leadership skills including the ability to visualize and communicate desired outcomes to a diverse group of people in a team-based environment.
  6. Ability to train and direct a diverse work team to achieve departmental goals.
  7. Demonstrate excellent oral and written communication skills and interpersonal skills.
  8. Ability to plan, organize, problem-solve, meet deadlines and multitask.
  9. Ability to read, analyze and react to financial information and reports.
  10. Ability to use a variety of office and technical skills, including administering data, generating reports, organizing and managing information/files, monitoring results, using general office software including Microsoft Office. Knowledge of computerized menu management systems is preferred.
  11. Ability to lift 40lbs with or without assistance.
  12. Ability to work a flex schedule that will include days, evenings, and weekends and some holidays required.
  13. Ability to tolerate temperature fluctuations and perform physical activities that require considerable use of the arms and legs and moving of the entire body, such as standing, walking, climbing, lifting, balancing, stooping and handling of materials for extended periods of time.

EEO Statement

The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers. We strive to attract and retain a talented, diverse workforce. Women, people of diverse racial, ethnic, and cultural backgrounds, and persons with disabilities are encouraged to apply.