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Retail Unit Manager

Application Deadline: 02/28/2019

Organization: Washington and Lee University

Location: Lexington, VA

Salary: DOE. Minimum salary of $43,595.

Website: www.wlu.edu/dining-services

Contact Details:

Please apply online at https://apply.interfolio.com/59935.

Please direct any questions about this posting to Ryan Miller, Assistant Director for Dining Services- Retail Operations.

Organization Details

Responsibilities

  • Plans, develops, and executes menus for Café ‘77 while taking into account guest preferences, nutritional needs, and established procedures.
  • Responsible for budgetary forecasts and year-end results related to food cost and labor expense. Components include inventory level and utilization, overtime expenses, and general staffing expenses.
  • Assists in the selection of food and kitchenware vendors. Oversees the food ordering process for Café ‘77. Determines quantities and product specifications to be used. Maintains and nurtures relationships with existing vendors to address issues and ensure optimal service levels.
  • Oversees the hiring process for vacant positions at Café ‘77. Reviews applications, conducts interviews, and works with the Dining team to recruit and select the best candidates to fill venue needs.
  • Supervises, assigns, assists, and schedules the work of all Café ‘77 staff.
  • Oversees the daily appearance of the venue, ensuring equipment, small wares, and signage are properly maintained and presentable. Works with the Assistant Director of Dining to procure needed equipment or make requests for it.
  • Inspects food production areas and service areas to observe the quality of food preparation and service, food appearance, cleanliness and sanitation, equipment condition, and employee appearance.
  • Works with Shift Supervisors and staff to ensure excellent customer service and an outstanding guest experience. Strives to achieve a consistent customer experience across all shifts.
  • Participates in Dining Leadership meetings, contributing to the overall vision and progress of Washington and Lee University Dining Services.
  • Approaches issues at Café ‘77 within the context of W&L's overall Dining landscape. Assists Dining leadership in implementing and maintaining programs that stretch across the whole of Dining Services.
  • Communicates daily with Shift Supervisors and staff to review plans, assignments, production concerns and other critical information with the Café ’77 team.
  • Predicts and adjusts to guest volume by actively managing food preparation timing, forecasting, batch cooking methodologies, holding times, and service quality.
  • Provides hands-on coaching, coordinated trainings and mentoring in order to maintain an engaged team.
  • Provides consistent feedback and completes team member reviews thoroughly and in a timely manner.
  • Works with Assistant Director of Dining to establish standards for quality and service and develop short and long-term staff training programs.
  • Other duties as assigned.

Required Qualifications

Associate’s degree required. Bachelor’s degree and culinary training are strongly preferred. Either five or more years of experience in food service, including supervisory responsibilities, or an equivalent combination of training and experience. Food service management experience in a college or university setting is preferred.

This position is on a rotating schedule that includes daytime, evening, night, weekend shifts, and extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and in meeting the needs of Washington and Lee University Dining Services.

EEO Statement

Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.